Hawaiian Airlines Boarding Policy & Customer Support Information

Hawaiian Airlines aims to make the travel experience seamless for all passengers. Below is a detailed overview of Hawaiian Airlines boarding policy and essential customer service contacts for assistance with reservations, cancellations, and refunds.

Hawaiian Airlines Boarding Policy

1. Boarding Zones:
   Hawaiian Airlines employs a zone-based boarding system, which prioritizes passengers based on ticket type, loyalty status, and specific needs.
   • Zone 1: First Class, Business Class, and Premier Club members.
   • Zone 2: Main Cabin Extra and HawaiianMiles Pualani Gold/Platinum members.
   • Zone 3 and Beyond: General boarding for Main Cabin passengers.
2. Special Assistance:
   Passengers requiring special assistance, such as families with small children, elderly travelers, or individuals with disabilities, are invited to pre-board.
3. Carry-On Allowance:
   • Passengers may bring one carry-on bag and one personal item, such as a purse or laptop bag.
   • Carry-on items must fit in the overhead bin or under the seat in front of you.
4. Boarding Pass Requirements:
   • Ensure your boarding pass is accessible (either printed or digital) at the gate.
   • Valid government-issued photo identification is mandatory.

Hawaiian Airlines Customer Service Contacts

For a hassle-free experience, Hawaiian Airlines offers dedicated support through the following channels:

• Customer Service Number: +1 844-987-7030
• Reservations Assistance: Reach out for booking new flights or making changes to existing reservations.
• Cancellations Assistance: For guidance on canceling flights, call +1 844-987-7030.
• Refund Requests: Contact Hawaiian Airlines customer service for refund-related inquiries.

Hawaiian Airlines Refund Policy

1. Refund Eligibility:
   • Refunds are available for flights canceled within 24 hours of booking if the flight is scheduled at least 7 days in advance.
   • Refunds for non-refundable tickets may be issued as travel credit, depending on fare conditions.
2. Processing Time:
   Refund requests typically take 7–10 business days for credit card purchases.
3. How to Request a Refund:
   • Call the Hawaiian Airlines refund department at +1 844-987-7030.
   • Submit an online request through their official website.

Tips for a Smooth Hawaiian Airlines Experience

• Arrive at the airport 2 hours prior to domestic flights and 3 hours prior to international flights.
• Use the Hawaiian Airlines app to check-in and manage your booking conveniently.
• Contact their customer service at +1 844-987-7030 for quick solutions to any travel concerns.

For additional support or queries, don’t hesitate to reach out to Hawaiian Airlines via their official channels or call +1 844-987-7030. Safe travels!